Help On DateTheUK

General Information

Is DateTheUK really Free?

DateTheUK offers a variety of membership plans. Standard membership is free. As a Standard member, you can browse through our database of profiles including around 3 million members, see your activity and use search facilities. If you decide to have more contact with other members then choose one of our packages and upgrade your membership. With Full membership, you receive far more privileges for as little as £7.49 per month.

top

What is the difference between Standard and Full Memberships?

Standard membership offers you wide possibilities of search and browsing through profiles. You can also vote for other members and see your activity page. Full membership provides more facilities: detailed search, chatting, reading and sending mails, viewing larger photos and commenting on other members' profiles. Just click Make Payment today to upgrade.

top

I just signed up and have not received my Password yet, what do I do?

There may be a number of reasons why your password has not arrived yet, including possible issues with your email provider or our mail server. Don't worry though; you can use this form (active link on forgotten password) to request your password again. If you are still having problems receiving your password, please contact us. Most email providers now routinely employ anti-spam software. Unfortunately, because of the number of emails DateTheUK sends out, your email provider might be classifying some DateTheUK messages as spam. To make sure that you receive email from other DateTheUK members, as well as announcements and updates, please click here (Don't let your emails get blocked) and follow the instructions provided.

top

How do I contact your Customer Service?

top

Email delivery

To make sure that email messages from other singles always make it to your Inbox, you just need to add admin@datetheuk.com to your email address book. Here's how...

Outlook^®

After opening the message, right-click admin@datetheuk.com.
From the drop-down menu, select Add to Outlook contacts...
Click the Save and Close button.
admin@datetheuk.com is now saved to your address book.

AOL 9.0^®

Mouse over the Sender or From Name, [admin@datetheuk.com]
In the pop-up window, click the Add Contact link located on the right.
Add any additional information that you would like in the spaces provided.
Click Add Contact located at the bottom of the window.
admin@datetheuk.com is now saved to your address book

Yahoo! Mail^®

Open the email.
With your mouse, highlight the email address at the top of the email.
Right-click the highlighted email address and select Copy from the drop-down menu.
On the left side of your screen, next to Contacts, click Add.
In the Email field, right-click and select Paste.
Click Save.
admin@datetheuk.com is now saved to your address book.

Yahoo! Mail Classic^®

After opening the email, click the Add sender to Contacts icon located to the right of the DateTheUK from address.
Click Add to Address Book.
admin@datetheuk.com is now saved in your address book.

MSN/Hotmail^®

After opening the message, click the Options button located in the upper right corner, then click More Options...
Under the Preventing junk email section click the Safe and Blocked Senders link.
Click on the Safe Senders link.
admin@datetheuk.com should automatically appear.
Click the Safe Senders link.
Enter admin@datetheuk.com if it does not appear automatically.
Click the Add to List button.
admin@datetheuk.com is now saved to your address book.

Gmail^™

Click the Contacts link located on the left navigation menu.
Click the New contact button located under Contacts title.
Type admin@datetheuk.com in the email box.
Click the Add button.
admin@datetheuk.com is now saved to your address book.

Comcast^®

Open the email message and then click on the link directly below the sender's name, titled Add to Address Book.
Add admin@datetheuk.com. The Email Address field should be pre-formatted with admin@datetheuk.com.
Click add when you are finished entering all contact information.
admin@datetheuk.com is now saved to your address book.

top

<< Back to "Help & Information" Page